Warranty protocol Land

This warranty applies to DDCE 100plus, DDCE 50plus, DDCE 100chemical, DDCE 50chemical, DDCE air chemical, DDCE air, DDCE magma, DDCE UL96, dinland and dineol (land use only).

1.   Warranty coverage.

The warranty applies to the models manufactured by Dinnteco Factory Gasteiz SLU described in this document.

The warranty issued by Dinnteco Factory Gasteiz covers the replacement of the defective product resulting from a manufacturing defect by a new product. The shipping, handling, and packaging costs of the defective product must be paid initially by the customer, although they will be reimbursed by the manufacturer after verifying that the conditions for the repair or replacement of the defective product are met. It does not include the uninstallation of the defective product, or the installation of the new product sent under warranty with its associated costs in accessories and personnel.

2.   Warranty period.

The products have a maximum warranty period of 5 years if the requirements of point 3 of this protocol are met.

3.   Application of the Warranty.

In order for the product warranty to apply, the following requirements must be met on a mandatory basis:

  1. Once the product has been installed, the " start-up protocol" document must be filled in and sent to the e-mail garantías@dinnteco.com. Once reviewed and approved by the warranty department, the product warranty certificate will be issued for a period of 5 years. (Except for the DDCE chemical line which will be up to 10 years).
  2. Before the end of the first year of warranty, the product and its installation must be maintained and the Dinnteco official document "annual maintenance protocol" must be filled in. Once completed, it should be sent to the e-mail garantías@dinnteco.com. If the process and document issued by the official distributor and/or customer is correct, the product warranty will remain in force. In case there is any incidence and/or deficiency of any characteristic in the process and/or in the document issued by the official distributor and/or customer, the warranty department of Dinnteco will communicate it to the official distributor and/or customer (it will always be communicated to the entity to which the product was sold) within 10 days after the official maintenance document was received by the distributor and/or customer. If these incidents and / or deficiencies are rectified, the product warranty will remain in force. Otherwise, the product warranty will be terminated from the date of communication of the product warranty cancellation by Dinnteco to the distributor and/or customer. During the period of correction of potential incidents and/or deficiencies detected in the product warranty protocol, Dinnteco may temporarily suspend the warranty of the product in question. In this case, the distributor and/or customer will be informed of the temporary suspension of the warranty of the product in question.  This maintenance process must be carried out annually. The maximum warranty period is 5 years (1 year of commissioning plus 4 years of mandatory annual maintenance). Except for the DDCE chemical line, where the maximum warranty period is 10 years (1 year start-up plus 9 years of mandatory annual maintenance).
  3. Mandatory annual maintenance must be performed within the last month of each annual period within the overall 5-year warranty period of the product. In case they are done outside of each annual warranty period, the product will automatically lose the warranty from the day the annual warranty ran out until the date the maintenance was performed and the warranty will be automatically activated again from the day the maintenance was performed until 2 years after installation (1st maintenance) or 3, 4 or 5 years (in case of 2, 3 or 4 maintenance). In case the mandatory maintenance is performed more than 1 year after the expiration of the annual warranty, the product will automatically lose the global warranty.

 

Example 1: If a product is installed on January 1st of year X and point 3.1 is fulfilled, the warranty will be issued until January 1st of year X+5. The mandatory annual maintenance must be performed according to the points marked in the document "annual maintenance protocol" within the period 1 December-31 December of year X (within the last month of the end of the warranty period). If point 3.2 is fulfilled, the product warranty will remain in force for the period from January 1st of year X+1 to January 1st of year X+5 and so on as long as point 3b is fulfilled each year up to the maximum period of 5 years of product warranty from January 1st of year X to January 1st of year X+5.

Example 2: If a product is installed on January 1st of year X and point 3.1 is fulfilled, the warranty will be issued until January 1st of year X+5. The mandatory annual maintenance will have to be performed according to the points marked in the document "annual maintenance protocol" within the period 1 December-31 December of year X (within the last month of the end of the warranty period). If the annual maintenance is performed, for example, outside the first year of the described warranty period of the product (this example is valid for the second, third or fourth year of maintenance), for example, on February 14th of year X+1 and point 3b is fulfilled, the product warranty will remain in force for the period from February 14th of year X+1 to January 1st of year X+5, not being under warranty from January 1st of year X+1 to February 14th of year X+1 and so on as long as point 3 is fulfilled each year. 2 until the maximum period of 5 years of guarantee of the product that would go from January 1st of year X to January 1st of year X+5.

Example 3: If a product is installed on January 1 of year X and item 3.1 is fulfilled, the warranty will be issued until January 1 of year X+5. The mandatory annual maintenance must be performed according to the points marked in the document "annual maintenance protocol" within the period 1 December-31 December of year X (within the last month of the end of the warranty period). If the annual maintenance is performed, for example, outside the first year of the described warranty period of the product and more than 1 year has passed since the end of this warranty period, i.e. the maintenance is performed on January 2 of year X+2 or later, in addition to being out of warranty from January 2 of year X+1 to January 1 of year X+2, the warranty will be lost for the following years and, therefore, definitively. The same would apply if something similar were to occur in the 2nd, 3rd, or 4th maintenance.

Failure to comply with points 3.1. and/or 3.2. will mean that the product is NOT under warranty and will exonerate Dinnteco Factory Gasteiz from any criminal, civil and/or economic responsibility derived from a defective product.

 

4.   Product warranty exclusions.

  1. The PRODUCTS that do not comply with any of the points 3.1. and 3.2. of this document.
  2. The PRODUCTS installed that do not comply with any of the installation requirements described in the Technical Data Sheets and/or Instruction Manuals of the updated products (For example, grounding resistance must be less than 10 Ohms to be considered correct. The updated documents can be found on Dinnteco's intranet and it is the distributor's responsibility to keep them up to date. Dinnteco will issue the product warranty also on those installed products whose earth resistance is higher than 10 Ohms, where such warranty will include the replacement of the product, only in the case of a product defect (e.g. product malfunction due to incorrect insulation test value of the product) exclusively if it comes from the occurrence of defective parts and/or faulty assembly of the product resulting from a manufacturing defect. In any case, the customer assumes that a product installed in conditions of resistance greater than 10 ohms, can lose effectiveness and efficiency significantly and therefore Dinnteco is not responsible, in any case, the harmful effects and / or damage that may appear on the protected facilities and / or on the equipment itself.
  3. The PRODUCTS sold and/or installed by distributors or installers not approved and/or authorized by Dinnteco Factory Gasteiz.
  4. The PRODUCTS that have suffered natural catastrophes, meteorological agents, blows, crushing, inadequate use during the transport or installation, vandalism, or terrorist acts and in general causes not attributable to a defective product or with bad or null operation.
  5. The PRODUCTS that do not bear the corresponding official manufacturer's serial number.
  6. The PRODUCTS that have not been repaired, in its case, by personnel authorized by Dinnteco Factory Gasteiz or own personnel of Dinnteco Factory Gasteiz.
  7. The PRODUCTS whose failure is produced by an external component or accessory that affects the good operation or safe and/or stable and/or correct installation of the product.
  8. The PRODUCTS that have carried out the compulsory annual maintenance outside the annual warranty period within the global warranty according to point 3.3. The loss of warranty may be partial (Example 2 point 3.3) or total (Example 3 point 3.3).
  9. The PRODUCTS that have exceeded their performance limit.
    1. The PRODUCTS may suffer permanent saturation under certain extreme working conditions. The PRODUCTS are certified under the conditions required by the standards described in their corresponding technical data sheet, but in nature conditions much more extreme than those tested in a laboratory may occur. In case of working conditions such that the PRODUCTS reach their permanent saturation limit and therefore suffer a permanent short circuit, the PRODUCT will act as a fuse absorbing part of the generated energy (coming from an electromagnetic pulse, ionized channel, direct lightning strike or ground induced overvoltage effects, etc...). In this case, the PRODUCT may be damaged to such an extent that it will no longer function properly (insulation resistance test at 1,000 Volts with a result of less than 10 Mohm) and may even be totally destroyed. In this case and that can be objectively evidenced (evident signs of short-circuit of the equipment with significant melting or loss of conductive and insulating material of the equipment), there may appear effects or incidents on the general infrastructure of the protected installation that, in any case, will be outside the warranty coverage of the product and therefore, outside the coverage of the defective product RC insurance.

 

5.   Definition Defective product resulting from a manufacturing defect.

Defective products shall be products resulting from a manufacturing defect:

  1. Those products that do not pass the electrical insulation test described in point 2 of the "annual maintenance protocol and/or in the product's instruction manual" and cannot be considered within point 5.4. - Product warranty.
  2. Those products whose mechanical conditions are such (broken, disassembled) that they do not pass the electrical insulation test and cannot be considered within point 5.4. - Product warranty.
  3. Those products where there is evidence of broken parts and/or parts in bad condition that may influence its normal operation, even if the product passes the electrical insulation test, if they cannot be considered within point 5.4.- Product warranty.
  4. Products that have been damaged due to incorrect handling during installation or maintenance, i.e., products with knocks or other defects not clearly arising from their own activity and function, as well as all products that can be objectively demonstrated to have exceeded their operating limit (see point 4.9. - Product warranty) shall not be considered defective products derived from a manufacturing defect under this warranty.
  5. Products installed and connected to grounding points with resistances greater than 10 ohms, whose potential damage or deterioration in the product comes from external short circuits, will not be considered defective products derived from a manufacturing defect under this warranty.
  6. All the effects of external fusions of conductive and insulating material that may appear in the different parts of which the products are composed shall not be considered defective products derived from a manufacturing defect under this warranty, since these effects are typical of their normal operation.